What’s happening?
Local partners gathered in the courtyard of Mackay Base Hospital today for the official launch of the Universal Aftercare program.
The service has been operating in the region since 28 January 2025 and provides free, person-centred support for people aged 15 and older who have attempted suicide or are experiencing a suicidal crisis.
Why it matters
Recovery following a suicidal crisis can be complex, and the Universal Aftercare program fills a critical gap in suicide prevention. By offering continuity of care and tailored support, the program ensures that people are not left without help during one of the most vulnerable stages of their lives.
Local Impact
The launch event brought together representatives from Northern Queensland Primary Health Network (NQPHN), Mackay Hospital and Health Service (HHS), Wellways Australia, local health providers, and community members, including those with lived experience.
NQPHN CEO Ben Tooth said the program “centres on connection and partnerships,” and reflects “a combined commitment to delivering services with heart, integrity, and a person-first approach.”
Wellways General Manager for Queensland, Zoe Evans, described the launch as “a recognition of everyone who has walked alongside us to bring this to life.”
Mackay HHS Chief Executive Susan Gannon added: “Universal Aftercare fills a critical gap in suicide prevention by offering people continuity, care, and connection beyond the hospital walls.”
By the numbers
- 15 years and older – the age group eligible for support, ensuring teenagers and adults can access care when most vulnerable.
- 28 January 2025 – the date the program began operating in Mackay, marking the start of local delivery.
- 3 delivery partners – Wellways Australia, Mackay HHS, and NQPHN work together to combine clinical and community-based support.
- Exclusive referrals – all referrals are currently made by Mackay HHS clinical staff, creating a direct pathway for timely, person-centred care.
Zoom In
Universal Aftercare continues to provide support in the critical months after a suicidal crisis. Services include safety planning, navigating healthcare pathways, and helping people reconnect with relationships and meaningful activities.
Zoom Out
The program is jointly funded by the Queensland and Commonwealth governments, delivered locally through Wellways Australia in collaboration with Mackay HHS and NQPHN. It stands as part of a broader effort to strengthen suicide prevention strategies through both clinical and non-clinical services.
What to look for next
With referral pathways in place through Mackay HHS, the program will continue supporting those most in need by offering person-centred care, building safety plans, and fostering supportive connections during recovery.
