What’s happening?
A new purpose-built Vulnerable Persons Hub has officially opened in Mackay, marking a major milestone in the Crisafulli Government’s commitment to community safety and early intervention for domestic and family violence (DFV) cases. Minister for Police and Emergency Services Dan Purdie led the launch today, 5 June 2025, emphasising the hub’s role in providing a trauma-informed, victim-centric policing response.
Why it matters
The facility consolidates specialist police and support teams under one roof to improve the immediate and long-term response to people experiencing crisis. It also strengthens collaboration with non-government organisations and community services, helping ensure that victim-survivors are met with care, safety, and dignity.
Minister Purdie stated, “The Vulnerable Persons Hub is more than a building; it’s a commitment to early intervention, to community safety, and to providing the most vulnerable Queenslanders with the support and dignity they deserve.”
Local Impact
Located in Mackay, the new hub provides a safe, calm environment for vulnerable community members, especially those impacted by DFV. It features two secure interview rooms, including a child-friendly space, and enables a unified approach between Queensland Police and partner agencies.
Minister Purdie added, “Today marks a major milestone in our commitment to victim-centric policing and early intervention, setting a new benchmark for how police and support services work together to protect victim-survivors.”
By the Numbers:
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Domestic and family violence incidents rose by 218% in a decade under the former Labor Government.
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Queensland Police currently respond to one DFV incident every three minutes.
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The new hub houses eight dedicated policing and support teams, plus partnerships with NGOs.
Zoom In
The following key units now operate from the Mackay Vulnerable Persons Hub:
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Mackay Domestic, Family Violence and Vulnerable Persons Unit
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DFV High Risk Team
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District Crime Prevention Coordinator
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Crime Assessment and Management
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Victim Engagement Team
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Liquor Enforcement and Proactive Strategies
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Volunteers in Policing
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Police Liaison Officers
External agencies and NGOs will also work onsite periodically to expand access to wraparound services and referrals.
Zoom Out
The hub’s launch is part of a broader push by the Crisafulli Government to restore public confidence in Queensland’s policing model and address growing concern around DFV. It builds on a promise to deliver victim-centric justice and early intervention pathways across the state.
What to look for next?
While not open for public walk-ins, the hub will operate by appointment to ensure privacy and safety for victim-survivors. Its impact will be monitored as part of wider reforms aimed at improving outcomes for vulnerable Queenslanders.
